FAQ

Q. Where are the items sourced?

We use a variety of suppliers both within Australia and Internationally. If you’d like to know about a specific item just ask us!

Q. I placed an order but have since changed my mind. Can I cancel my order and receive a refund?

In the unlikely event you get some buyer’s remorse then in some cases you may be eligible for a refund. If you’re a fast typer and can get in contact with us NO LATER than 12 hours after you place your order, then we’ll cancel your order, refund your moolah and be on your merry way again.

However, if you don’t contact us within the 12 hours then there’s a strong chance your order has already been processed and may not be elible for cancellation or refund. In this instance, we ask that you return your item back to us when you receive it and we can start processing your refund once it’s landed at Peggy Headquarters in original packaging. Note that return postage to us is at your expense.

Q. When will I receive my order?

We aim to post your order as soon as possible, but if ever sat by your postbox waiting for something then you’ll know first hand how unpredictable shipping times can be. We’ve had items arrive next day, and we’ve had items sit in a Sydney processing centre for 6 days! We keep a close eye on parcel tracking and will keep you informed if your order is held up.

Sometimes our products are made to order and will be sent directly from the suppliers/printers and some of these are based overseas. For these items we provide a worse-case scenario estimation within the product description and keep the communication lines open with you for shipping updates.

Q. Can I track my order?

Where possible we will always request a tracking number for your parcel and will provide you with shipping updates, especially if delays occur.

Q. It’s been 4 weeks and I still don’t have my order, what do I do?

All orders should be received within 4 weeks so if you’ve been more than patient and you’re still standing beside the postbox waiting then we need to know!

Our email is hello@peggythekombi.com.au or PM us through our Facebook or Instagram page with the name on the order and we’ll chase down the mailman for you.

Q. My order arrived and it’s incorrect/broken, what do I do?

Contact us asap! As soon as you open that parcel and realise there’s a problem you need to contact us so we can make things better. Email us at hello@peggythekombi.com.au with details of the issue and a photo or 2. We’ll offer a replacement, repair, or refund.

Q. What is your returns policy?

We don’t want to argue with you so this is real important – we are not required to offer a refund or exchange if you change your mind. However, we are also pretty reasonable people so offer a 21 day returns policy.

Return your item to us within 21 days of delivery – in unused condition and original packaging – and we will happily refund your purchase price. Note: The cost of posting the item/s to us is at your own expense.

Q. I’m a Townsville local, can I view your products before buying?

If it’s an item that we carry stock of then yes, you can! Email or PM us and we’ll set up an appointment at our address in Heatley.

You can also find a selection of our items at A Colourful Read and a few of our Bamboo Travel Mugs for sale at FC’s Coffee.